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- Theramedicchair.com is an official website for the brand Theramedic Massage Chair, you may notice that your bank statement reflect the parent company, BDW US LLC.
- Payment Methods we accepts Visa, MasterCard, American Express and Discover.
- There are also financing options provided by Affirm.
- Credit and debit cards are subject to address verification by your financial institution.
- If you have an error message after submitting your credit card information, please check to make sure that following information are correct :
- - Your name on the card
- - Billing address with your card issuer
- - Card number
- - Card type
- - Card expiration date
- If you are still experiencing problems, please call your card issuing bank for details. We remind you that if you shop at theramedicchair.com your information is safe and secure.
Returns & Exchanges
Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer.
- For all returning merchandise you must have RMA (Return Merchandise Authorization) authorized by us.
- Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
- The product being returned must have all the original packaging and be in new resalable condition.
- Send us an email to request your RMA number.
- You can also call us to expedite this process at 888-327-3600.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of the return merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us with the tracking number of the returning merchandise.
- Product/merchandise must be insured for the possibility of damage/getting lost.
For all massage chairs we offer a 30-day money back guarantee. Customers will only be responsible for the shipping costs from and to our facility. We do not charge a restocking fee. No refunds after 30 days.