FAQ

Below FAQs are some common concerns of our clients before purchase, if you have other questions, please contact us for further assistance. info@theramedicchair.com



About us


Our Toll Free number is 1-888-372-3600
Or you can send us an email at info@theramedicchair.com

 We are located at 1005 W Crosby Rd Carrollton, TX 75006


Placing an order


We accept the following credit cards: Visa, MasterCard, American Express and Discover.


Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%..


Yes, it is welcome to call us to place your order. Our call hours are from 9:30 am to 6:30 pm central time. Our toll free number is 1-888-372-3600.


Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.


Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.


Shipping Process


This is our standard delivery method and is included when you purchase any massage chair from us. With curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.


White glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. 


Returns


Please email info@theramedicchair.com and explain the situation and get your RMA number for any item. It'll be refused if you return the item before contacting us without a RMA number. Attach the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.

Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.


Website Privacy


We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.


Yes, we are a member of Trustwave and have a security team to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.


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